Returns & Warranty

30-day returns

You have 30 days after receiving your item to request a return. Items must be unused and in their original packaging, with proof of purchase.

30-day warranty

Every VAYVIFY product is covered by a 30-day warranty against manufacturing defects. If something isn't working as it should, we'll repair or replace it.

How to start a return

Email info@vayvify.com (or use our Contact page) with your order number. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return can't be accepted.

Damaged or wrong item?

Please inspect your order on arrival and email us right away if the item is defective, damaged or not what you ordered, so we can make it right.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund is approved. Approved refunds go back to your original payment method within 10 business days (your bank may need a little extra time to post it).